Export Manager

Company Overview

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of more than 350 locations across six continents. We satisfy the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our mission is to recruit, train, and retain the very best logistics and technical experts worldwide, promoting from within – more than 50 % of our employees have been with Expeditors for five years or more.

Scope of Position

To further develop the export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures.

Major Duties and Responsibilities

Operations

• Create and maintain an effective department organization chart, designed for flexibility and growth.
• Prepare, execute, monitor, and regularly update the department’s business plan.
• Monitor and improve key departmental productivity indicators, including but not limited to: Shipments Per Desk (SPD), Revenue Per Desk (RPD), Expense Per Desk (EPD), Revenue Per Shipment (RPS), Revenue‑to‑Expense ratio, and Excel measurements.
• Instill and foster a climate of compliance with internal policies (Operational Process Standards) and external regulations or customer requirements.
• Map and understand department process flow, continuously seeking efficiency improvements to enhance cycle times, service, and cost control.
• Ensure all customers’ standard operating procedures are documented and kept current in the Desk Level SOP database.
• Utilize system reports at the required frequency to manage operations effectively:
  • Daily Status Exception Report – STAT1 (Daily)
  • Shipment Transit Log Report – TRNRPT (Daily)
  • Consolidation Report – CONRPT (weekly if not feeding a gateway for majority of freight; monthly if using primarily a gateway)
  • Shipment Summary Report – SHSUM (monthly)
  • Revenue Report – REVRPT (monthly or more frequent as needed)
  • Route Activity Report – RARRPT (monthly or more frequent as needed)
  • Aged Warehouse Status Report – STAT3 (at least weekly)
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others).
• Work to be our vendors’ lowest‑cost customer through electronic booking, shipper‑built units, and other creative market solutions.
• Evaluate vendors at defined intervals, focusing on improvement areas and implementing corrective action plans.
• Regularly read and review business and trade journals and attend industry events to deepen market knowledge.

Finances

• Assist the District Manager with preparation of the annual department budget.
• Meet monthly with the District Manager to review departmental financial P&L, productivity results, and goals.
• Review, understand, and improve department freight yields.
• Attend Accounts Receivable meetings and proactively maintain accounts payable within 30 days.
• Ensure company credit procedures are followed effectively.
• Manage accounts payable to vendors (airlines, truckers, etc.) utilizing BNP.
• Manage intercompany accounting discrepancies via AJAX report.
• Review the Daily Branch Revenue report (Daily).
• Ensure contracts, vendor, and customer agreements are reviewed per company policy before signing.
• Follow company CAPEX procedures for purchasing equipment for staff or the department.
• Use the Top 20 Accounts report to evaluate client‑base development and maintain a balanced revenue distribution (no more than 10 % from a single customer).

Sales / Retention

• Actively develop business for the department through involvement in sales and retention processes and close coordination with the sales team.
• Complete five sales and/or retention calls per week and document them in the CRS database.
• Ensure customer reviews are completed with regular customers.
• Proactively provide pricing alternatives, routing solutions, and technical assistance to clients via internal regional and global sales.
• Respond to RFPs, quotations, or information requests promptly with market‑competitive pricing.
• Take an active role in transitioning new business and updating existing business.

People

• Identify, develop, and mentor your No. 2.
• Participate in staff appraisals at least once per year per employee.
• Ensure all staff have job descriptions, clear expectations, and structured development plans.
• Assist supervisors and key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.
• Plan and hold effective monthly department meetings.
• Review department goals and business plan periodically with staff to ensure buy‑in and accountability.
• Meet company standards of 52 hours of training per year, including