Export Customer Account Specialist

About the role

The Account Specialist supports the Export Operations team in the Jericho, NY office. They manage the supply chain effectively, solve challenges, and ensure compliance with export regulations.

Responsibilities

• Own international order fulfillment and order management end to end, ensuring accurate, compliant execution aligned with commercial objectives and customer requirements.
• Lead execution of logistics and operational plans to meet order fulfillment, service, and profitability expectations.
• Proactively identify and resolve execution challenges to ensure uninterrupted material flow for suppliers and customers.
• Manage pre-vessel booking strategy and execution to support timely and efficient exports.
• Collaborate and work cohesively across multiple teams within the supply chain to drive innovation and continuous improvement.
• Ensure adherence to export compliance requirements while proactively identifying risks, gaps, and corrective actions.
• Apply critical and economic thinking to improve efficiency, reduce friction, and create value across the export supply chain.
• Operate effectively in a fast-paced, dynamic export environment with competing priorities and tight timelines.
• Build and maintain strong relationships with internal and external stakeholders through clear, proactive communication.

Requirements

• Experience working in the logistics industry.
• Comfortable using all Microsoft Office products, specifically Word, Excel, and Outlook.

Qualifications

• A Bachelor’s degree or higher in Business or a related field.
• Customer account management experience with a manufacturing company.
• Demonstrated ability to build and maintain long-term recurring customer relationships.

Skills

• Strong organizational and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and as part of a team.
• Knowledge of export regulations and compliance.

Benefits

Our benefits package includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Pay

$65,000 - $80,000 per year

Schedule

This is a hybrid role based out of our office in Jericho, NY. Customer Account Specialists must be able to work an 8am-5pm or 9am-6pm EST schedule, with flexibility as needed depending on business needs.