Expert Program Manager - Payment Integrity

About the role

The Expert Program Manager is a strategic, cross-functional leader within the Payment Integrity organization who partners closely with leadership and multiple business teams to translate strategic priorities into actionable work plans and drive successful execution of key initiatives. This role is responsible for bringing structure, visibility, and accountability to complex programs spanning data, analytics, technology, operational improvement, and emerging AI capabilities. The individual will facilitate planning, coordinate execution across multiple teams, manage dependencies and risks, and ensure strategic initiatives are delivered on time and aligned with organizational objectives. The ideal candidate is a highly organized program leader with extensive experience managing large-scale, cross-functional initiatives in fast-paced environments. They excel at breaking complex strategies into manageable workstreams, developing clear execution plans, and driving progress through influence, collaboration, and effective stakeholder engagement.

Responsibilities

• Translate long-term strategic objectives into actionable work plans and 12-week planning cycles.
• Drive execution of complex programs and projects across multiple Payment Integrity teams and business functions.
• Create structure, visibility, and accountability around priorities, deliverables, timelines, and outcomes.
• Develop and maintain integrated program plans, roadmaps, milestones, and status reporting for leadership stakeholders.
• Identify, monitor, and manage program risks, issues, dependencies, and decision points.
• Facilitate cross-functional collaboration to ensure alignment across business and technology teams.
• Lead stakeholder communications and executive reporting, providing visibility into program health, accomplishments, challenges, and key decisions.
• Support initiatives involving data infrastructure, data warehousing, vendor solutions, analytics platforms, and emerging AI and machine learning capabilities.
• Coordinate planning and execution activities using Agile methodologies, ensuring work is organized into manageable workstreams and sprint