Expert, Outbound Business Sales, Nashville | On site |

About the role

As an Expert in Outbound Virtual Business Sales, you'll handle outbound business sales leads for both new and existing customers. You'll conduct discovery conversations to determine the best T-Mobile products and services for each customer, leveraging your thorough understanding of all T-Mobile for Business offerings. Based on your conversations, you'll recommend wireless solutions, including price plans, data, and enhanced services. You'll collaborate closely with direct field sales teams for deal partnerships, as well as Implementation and Solution Engineering support teams. You'll be responsible for researching and fraud-checking all businesses before sales engagement, managing the business verification process, and working closely with Business Verification, Credit Underwriting, Authentic ID, Customer Protection Review, and Fraud teams. Additionally, you'll handle business customers' necessary tax and financial documents and assist with all post-sale customer support needs for the term of account ownership.

Job Responsibilities

• Outbound Calls: Make a high volume of daily outbound calls to various hot, warm, and cold prospect leads assigned from marketing lead initiatives and campaigns. Handle daily customer communication and follow-ups using various tools to complete outbound/inbound phone calls, emails, online meetings/appointments.
• Customer Research: Perform research to understand customers' unique needs and select appropriate product/service information messaging, effectively meeting the needs of individual business customers. Use product knowledge to showcase products and solutions, building quotes for business customers. Utilize quote builder and Salesforce to build sales quotes based on meetings/sales conversations with customers.
• Verification: Partner daily with Business Verification, Credit Underwriting, and Fraud teams to verify and validate all new logo business customers.
• Lead Management: Carefully follow the lead management processes in Salesforce to qualify customers. This includes researching the business through various resources to prevent fraud and protect the company.
• Field Sales Partnerships: Facilitate direct field sales partnerships with Account Executives for all deal sizes based on customer needs, in the SMB and ENT space.
• Customer Support: Provide follow-up care for customers with billing, device, or service issues. Work with Business Technical Support, Busines Sales Support, and Care to support business customers and handle escalations for Telesales experts.

Education and Work Experience

• High School Diploma/GED (Required)
• Less than 2 years Outbound commissioned environment (Preferred)
• Less than 2 years Business customer service, sales, or retention (Preferred)

Knowledge, Skills and Abilities

• Organization and Task Management: Demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy, and work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking.
• Communication and Collaboration: Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self-motivated, positive, professional attitude, and adapt effectively in a new role.
• Technology Proficiency: With Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications.

Pay

Total Target Cash Pay Range: $52,200 - $94,300, inclusive of target incentives
Base Pay Range: $36,540 - $66,010

Benefits

T-Mobile offers a comprehensive benefits package that includes medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We also offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.