Expert Opportunity - Customer Support Operations Analyst ($50-$75/hr, up to $1,500/week)
About the role
We're hiring support operations practitioners to demonstrate the systems behind great support. You will contribute your professional expertise to a confidential AI research initiative focused on making AI assistants better at real enterprise work.
Typical work
- Demonstrate ticket triage and routing rules
- Knowledge-base curation
- Service-level reporting
- Queue management
- In a simulated helpdesk; document processes step-by-step
All work is remote, flexible (5-20 hours per week), and project-based.
About Ethos
Ethos is an expert network backed by Andreessen Horowitz and General Catalyst, built to match professionals to economic opportunities in the age of AI. You create one Ethos profile, and we match you to paid opportunities across expert calls, market research, AI training projects, and full-time roles - so even if this particular opportunity isn't the right fit, your profile keeps working for you and unlocks additional engagements over time.
Learn more at askethos.com.
Key Requirements
- 2-4 years in support operations or ticketing-system administration
- No AI experience needed - we train you on our tools