Expert Customer Portfolio Manager

Requisition ID #174038 | Hybrid (0-3 days per week in office, primarily remote with in-person meetings in Oakland, San Jose, or Dublin offices as needed)

About the Role

The Commercial Growth Organization, Economic Development is a dynamic team responsible for achieving breakthrough outcomes and delivering for PG&E’s largest hometowns and governmental infrastructure initiatives. As part of this team, you will work with large governmental and state customers to help them achieve their interconnection and utility relocation goals. This includes coordinating program status across organizations, providing monthly operating reviews, managing PG&E’s study process, performing tariff application reviews, writing contracts, solving unique problems, and supporting process improvement initiatives. The successful candidate must be self-driven, nimble, and able to work under ambiguity.

Responsibilities

• Provide programmatic and portfolio leadership for Department of Defense and other institutional/governmental accounts, supporting interconnection and utility relocation activities and advancing solutions that align customer needs with PG&E objectives.
• Lead cross-functional coordination across system planning, land, project management, new business, legal, environmental, work planning, resource management, and other internal organizations to support timely and effective program delivery.
• Develop and deliver executive-level program updates, recommendations, and issue-resolution options for officers, senior leadership, customers, and other key stakeholders.
• Facilitate monthly joint operating reviews, including consolidated reporting on project status, milestones, risks, decisions, dependencies, and next steps.
• Identify and evaluate customer growth opportunities that support expanded operations and economic development within PG&E’s service territory.
• Anticipate and resolve complex program issues by developing recommendations, escalating risks as appropriate, and partnering with internal and external stakeholders to achieve business objectives.
• Manage complex, cross-functional programs with broad organizational scope and significant financial, operational, customer, or political impact; establish program strategy, goals, work plans, forecasts, and budgets.
• Establish and monitor program performance metrics, dashboards, and reporting processes to provide visibility into performance, risks, issues, and required decisions.
• Monitor program costs, expenditures, forecasts, and resource requirements against approved plans; prepare variance analyses, funding requests, and recommendations to support financial and productivity objectives.
• Partner across departments and regions to ensure work is appropriately planned, scheduled, resourced, and executed; address constraints, reallocate resources, and mitigate delivery risks as needed.
• Serve as a subject matter expert for assigned programs, supporting process improvement initiatives, regulatory filings, stakeholder forums, data requests, and other program-related response activities.
• Develop and implement communication, training, and change-management plans to promote consistent application of program policies, safety procedures, controls, and compliance requirements.
• Provide guidance, coaching, and mentoring to less-experienced employees; lead work teams or cross-functional groups in support of program objectives.
• Travel may be required based on business needs.

Requirements

• Minimum: Bachelor’s Degree or equivalent experience
• 8 years of job-related experience

Qualifications

• Experience in maintenance and construction, electric (desired)
• Experience managing capital expense budgets/projects (desired)
• Comprehensive understanding of utility operations and work execution processes (desired)
• Excellent written and verbal communication skills
• PMP certification and/or MBA with an emphasis in a quantitative (e.g., Finance) or analytical discipline (desired)
• Prior experience managing programs of high complexity and political visibility (desired)
• Prior experience developing partnerships with external stakeholders for work execution (desired)

Pay

Bay Area salary range: $129,000 – $207,000. The actual amount paid will be based on internal equity, skills, education, licenses or certifications, experience, market value, and geographic location. This role is also eligible to participate in PG&E’s discretionary incentive compensation programs.