Expert Coach II

Summary Of Position

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care.

Responsibilities

• Empowers members to be able to effectively self-manage their own chronic condition.
• Assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach in such a way that drives behavior changes which positively impacts clinical outcomes and overall health status.
• Coaching approach is congruent with Motivational Interviewing for a member centered approach.
• Attends mandated meetings and completes trainings online and/or in person when required.
• Fulfills scheduling best practices to meet appropriate coaching utilization and meet member needs.
• Actively participates in process improvement with a positive attitude and solution-focused mindset.
• Supports content development (including but not limited to education handouts, videos, podcasts, and client facing presentations) as requested.
• Stays updated on clinical best practices for whole-person coaching; shares clinical expertise/knowledge across team and company as needed.
• May have up to 30% of time allocated to liaison, project, or cross-functional responsibilities as needed by the business and approved by direct manager/lead.

Qualifications

• Must possess and maintain certification as a National Board Certified Health and Wellness Coach (NBC-HWC).
• Assumes responsibility for professional development and continuing education to maintain knowledge, skills, and professional certification.
• Up to date with the required CEU’s to maintain NBC-HWC.
• Minimum of a bachelor’s degree.
• Effectively applies evidence-based principles to enhance coaching practice.
• Seeks out and reviews research findings in application to practice.
• Possesses a strong background knowledge behind the science and latest treatment options for managing diabetes.
• Has at least 3 years of professional experience in the healthcare field.
• Provides quality member education and coaching.
• Able to assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach to drive behavior changes that positively impact clinical outcomes and overall health status.
• Conveys enthusiasm and positive energy during member interactions.
• Coaching approach is congruent with Motivational Interviewing for a member centered approach.
• Desirable: Diabetes Prevention Program (DPP) CDC Lifestyle Certification, advanced degree in health-related (Behavior, Nutrition, Exercise) field, bilingual Spanish/English desirable but not required.

Benefits

• Base salary range: $32-35/hourly.
• Eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.