Expert Business Analyst

Job Description Ciklum is looking for a Expert Business Analyst to join our team full-time in the US . We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About The Role As a Expert Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities A Senior Payment Business/System Analyst is one of the key roles within the Program. The aim of which is consolidation of multiple payment gateways into one target gateway platform. Strong USA Payments domain expertise and hands-on experience with TSYS card acquiring platforms is mandatory for the candidate in this role. The candidate will work closely with Business Stakeholders, Solution Architects, Data Engineers, Development, Migration and QA Teams. Hands-on experience with payment platform migrations, the SAFe environment, and working at the Program level is highly preferable. Elicit, analyze, and document business, functional, non-functional and transition requirements through business and technical stakeholder discussions, workshops and reverse engineeringCreate and maintain BRDs, FRDs, user stories, acceptance criteria, use cases, and data process flowsCreate documentation enabling the technical teams: Solution Architecture, Development, Data and Migration teamsWork closely with Product Owners, Solution Architects, Developers, Data and Migration Engineers, QA, and business teams throughout the SDLCProvide functional expertise across the US Payment landscape, focusing on the gateway technical processing rather than card products and e2e payments for the customer'sProvide expertise with TSYS/card processing platforms and understand processor integrations and downstream systemsAnalyze change requests, perform impact analysis, and identify and manage dependencies across streamsManage requirements at the Program levelConduct data analysis, data mapping, and scenario planning for the migrationSupport migration and UAT planning, test case reviews, defect triage, and production releasesCollaborate with QA teams to ensure requirements are completely covered through functional and integration testingDefine and document non-functional requirements in collaboration with the Solution Architects and the QA teamWork with APIs, data flows, interfaces, and system integrations to translate business requirements into technical specificationsActively plan and drive SAFe ceremonies including backlog refinement, PI and sprint planning, daily stand-ups, demos, and retrospectivesMaintain requirements traceability from business requirements through development, testing, and migration completionSupport investigation and resolution of production issues and business queriesWork with payment networks and industry standards, including Visa, Mastercard, and relevant regulatory/compliance requirements Requirements Deep and wide knowledge of the USA Payment landscapePayment processor backgroundStrong knowledge of the TSYS Acquiring platforms (such as Saratoga, Sierra, Summit); TSYS BETs and TSYS PPMKnowledge of TSYS EIS 1080 (Authorization) and EIS 1081 (Settlement & Clearing).Understanding of the card scheme rules, transactions (such as tipping, surcharges, split billing, DCC / FX at POS); Terminal vendor protocols Verifone, Ingenico etcUnderstanding of card authorization, clearing, settlement, chargebacks, and reconciliationExperience with tokenization and digital wallets such as Apple Pay and Google PayExperience working with Visa/Mastercard mandates and compliance changesExperience with payment fraud, risk, or regulatory initiativesStrong experience with data mapping and migration of complex platformsSQL knowledge for data validation and analysis7+ years of experience as a Business Analyst / Business Systems AnalystDeep expertise in the USA Payments domain, including regulatory compliance (such as ACH, PCI, etc.)Hands-on experience with TSYS card acquiring platformsTechnical background: SQL, API, system integrations, data flows, data analysis and mappingBasic understanding of architecture principlesExperience with requirements elicitation and documentation, creation of BRD, FRD, user stories, acceptance criteria, process and data flows at the appropriate technical levelExperience with UAT, integration testing, defect management, and release supportStrong proven experience leveraging AI throughout the SDLC and BA/SA workflows, quickly adapting to the wide variety of AI toolsExperience working in Agile/Scrum/SAFe environmentsStrong analytical, problem-solving, stakeholder management, and communication skillsExperience with Jira and Confluence, Azure DevOpsAbility to maintain at least six (6) hours of daily working-hour overlap with North American business hours (approximately 09:00–17:00 across the US Eastern to Pacific time zones) What’s in it for you? Strong community: Work alongside top professionals in a friendly, open-door environmentGrowth focus: Take on large-scale projects with a global impact and expand your expertiseTailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certificationsEndless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologiesCare: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans About Us At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In the US, Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients. Be part of a company where innovation and impact go hand in hand. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.