Experiences Business Operations Manager (contract)

About the role

As the Experiences Business Operations Manager, you will support the on-boarding and execution of some of our highest profile, globally recognized Experiences and Experience hosts. Past hosts have included: Sabrina Carpenter, Cynthia Erivo from Wicked, the Kpop band CORTIS, and several Olympic and Tour de France athletes.

Responsibilities

• Building and ensuring accuracy and quality of listing pages
• Supporting guest selection, vetting, communication & logistics with care and discretion, handling sensitive information appropriately
• Cooking with internal and external partners and vendors, keeping all stakeholders aligned and on schedule
• Working with engineering to ensure adequate tooling support, surfacing gaps and advocating for the right fixes as well as supporting with testing
• Analyzing the results and impact of these Experiences
• Addressing and resolving issues that arise during standard and on-call hours with strong judgment and a sense of urgency
• Maintaining clear documentation of workflows and processes

Requirements

• BA/BS degree
• Experience Working In Tech And Hospitality
• Paid 5+ years of operations management
• Meticulous attention to detail and a consistently high bar for quality - you catch what others miss and refuse to ship anything that does not meet these standards
• Natural organizational skills and the ability to juggle multiple workstreams and competing deadlines
• Natural curiosity to learn about new tools and detailed processes
• Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency
• Excellent communication (written & verbal) in English
• Strong skills in Google Sheets and comfort with data analysis and reporting tools (e.g., SQL, Tableau, Jira)
• Interpersonal skills balancing internal and external partners

Qualifications

• Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions.

Skills

• BA/BS degree
• Experience Working In Tech And Hospitality
• Preferred 5+ years of operations management
• Meticulous attention to detail and a consistently high bar for quality - you catch what others miss and refuse to ship anything that does not meet these standards
• Natural organizational skills and the ability to juggle multiple workstreams and competing deadlines
• Natural curiosity to learn about new tools and detailed processes
• Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency
• Excellent communication (written & verbal) in English
• Strong skills in Google Sheets and comfort with data analysis and reporting tools (e.g., SQL, Tableau, Jira)
• Interpersonal skills balancing internal and external partners

Benefits

• Medical
• Dental
• Vision
• 401K

Pay

Pay Rate Range: $34-$40/hr.