Experienced Table Games Supervisors (Caesars New Orleans)

About the role

Oversee the daily operations of an assigned table games area, ensuring exceptional guest service, regulatory compliance, and operational efficiency. Provide leadership, coaching, and performance management for Dealers while maintaining the integrity of gaming operations and promoting a positive team environment.

Responsibilities

• Supervise and oversee the performance of all Dealers within the assigned area.
• Maintain bank floats and control game movement to optimize table utilization and guest play.
• Train, coach, and supervise Dealers to ensure compliance with casino policies, procedures, rules, and gaming regulations.
• Collaborate with other gaming areas to track and document players who reach tax-reporting thresholds and ensure all player information is accurately entered into the system.
• Verify the issuance of credit after confirming all required approvals and signatures.
• Monitor significant play activity and key players, communicating pertinent information to management as appropriate.
• Resolve minor guest disputes professionally and promptly or involve the Surveillance team when necessary.
• Attend supervisory meetings as required by property and corporate management.
• Effectively manage assigned areas with minimal supervision from upper management.
• Exercise independent judgment in the best interest of Caesars when recommending hiring, transfers, performance evaluations, promotions, disciplinary actions, rewards, or terminations.
• Conduct timely performance evaluations in accordance with company policies and procedures. Provide ongoing feedback, coaching, and development opportunities while clearly communicating expectations and maintaining a consistent, approachable leadership style.
• Ensure team members understand and are held accountable for their individual performance expectations and responsibilities.
• Communicate respectfully and professionally with guests and team members at all times.
• Serve as a role model by consistently demonstrating professionalism and representing Caesars in a positive manner while encouraging others to do the same.
• Maintain attendance standards and comply with all regulatory, departmental, and company policies and procedures.

Requirements

• Must have gaming knowledge, including experience dealing and supervising at least two table games, and a thorough understanding of casino rules, regulations, procedures, and pit operations.
• Must possess strong leadership, communication, organizational, and customer service skills.
• Must be able to read, write, speak, and understand English.
• High school diploma or equivalent required; college degree preferred.
• Must be able to work effectively with co-workers and as part of a team.
• Must be willing and able to work any shift, including weekends and holidays.
• Must maintain a professional, well-groomed appearance consistent with Caesars standards.
• Must be able to work indoors and continuously maneuver throughout the casino and assigned Pit area during the entire shift, with regularly scheduled breaks.
• Must be able to stand and walk for extended periods, including increments of 2 to 3 hours at a time.
• Must be able to lift up to 40 pounds and perform physical activities such as bending, reaching, kneeling, twisting, and gripping.
• Must be able to remain calm, make sound decisions, and effectively respond to multiple guest demands in a fast-paced environment.
• Must be able to perform mathematical calculations quickly and accurately when determining winning and losing wagers and processing payouts.
• Must be able to respond appropriately to visual and auditory cues and memorize game rules and procedures.
• Must possess excellent vision, including peripheral vision, to protect the integrity of the games.
• Must be able to read, verify, complete, and sign documents related to gaming operations.
• Must be able to work in an environment that may include secondhand smoke, elevated noise levels, bright lighting, and dust.
• Gaming Permit: Non-Key

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company.

Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.