Experienced Table Games Supervisor

About the Role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry where the days and nights are fast-paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Supervise and manage staff in the Table Games department.
• Support, administer, and manage operational goals and monitor achievements of performance and profit objectives.
• Adhere to scheduling and coordinate with manager regarding any concerns, with attention to guest satisfaction.
• Assist in the budget process for the department by providing recommendations; support compliance to departmental budget initiatives; report budget concerns to manager.
• Work closely with the Casino Operations Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability.
• Make suggestions for improvement on standard operating procedures as needed.
• Share responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Ensure accountability of chips, cards, dice, and all other gaming equipment.
• Assist with verifications of table inventories and effectively manage table limits.
• Assist in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Maintain continuous inspection of cards and dice, ensuring the security of assigned table games.
• Share responsibility for the overall integrity of daily operations.
• Support, actively promote, and demonstrate superior customer service in accordance with departmental and company standards and programs.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Ensure efficient operations and table games protection.
• Monitor chips and cash transactions between dealers and customers and ensure proper payout amounts are paid to customers, in accordance with established procedures.
• Account for chips on assigned games, including making fills and credits as needed.
• Ensure regulatory compliance within area of authority and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• Associate degree (A.A.) in a related field; or minimum one (1) year of experience in Table Games operations; or equivalent combination of education and experience.
• Knowledge of all Table Games and Table Games Operations.
• Excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and knowledge of Table Games operating systems.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Benefits

• Day-one medical, dental, and vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition Reimbursement, Lindenwood University Discounts, and Diversity Scholarship for team members’ children.
• Wellness programs supporting financial, physical, and mental well-being.
• 401(k) matching and annual performance bonus (varies by position).
• Paid time off earned according to local policy, increasing with length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package.