Experienced Supplier Program Management Specialist

Position Responsibilities

• Serves as the single point of accountability for supplier-related and market driven service failures and escalations
• Led rapid response activities to contain impact and restore service, including coordination of cross-functional teams and supplier resources
• Conducts structured root cause analysis (e.g., 5 Whys, Root Cause Corrective Actions (RCA), fishbone) and validate findings with stakeholders
• Develops and drives corrective and preventive action plans (CAPAs) to full stabilization; include timelines, owners, milestones, and acceptance criteria
• Provides regular status updates and recovery dashboards to senior stakeholders until closure
• Collaborates with category managers to implement supplier management programs (SLAs, scorecards, governance forums)
• Leads strategic supplier partnership initiatives—continuous improvement, cost/risk reduction, service innovation—and supports contract/commercial discussions where required
• Facilitates quarterly/annual business reviews quarterly business reviews (QBRs)/ annual business reviews (ABRs) and performance improvement plans for underperforming suppliers
• Maintains supplier performance data, trends, and improvement roadmaps
• Drives supplier risk assessments (risk heatmaps, criticality analysis) and ongoing monitoring
• Develops and maintains supplier-specific business continuity and contingency plans; validate via periodic exercises
• Partners with business units and enterprise risk to identify systemic vulnerabilities and recommends mitigation strategies
• Supports regulatory/compliance reporting and audit responses related to supplier resiliency
• Builds and maintains trusted relationships with program managers, site leads, and business stakeholders to anticipate needs and co-create solutions
• Represents business perspectives in sourcing, supplier, and operational governance forums

Requirements

• Gathers and maintains a clear understanding of current and future business plans, program timelines, and site-level changes
• Translates business requirements into actionable inputs for category managers, PAs, and suppliers (service levels, capacity requirements, lead-times, packaging, compliance, special handling)
• Maintains a requirements register that feeds into sourcing strategies, supplier capacity planning, and Continuous Improvement (CI) initiatives
• Pairs with category managers, procurement agents (PAs), and program teams to incorporate business changes into supplier contracts, operational plans, and continuous improvement projects
• Coordinates cross-functional readiness activities for program rollouts or changes (operational readiness, supplier onboarding, training, contingency planning)
• Facilitates pre-launch and post-launch reviews to validate readiness and capture lessons learned

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.

Basic Qualifications (Required Skills/Experience): 3+ years of experience in project management 3+ years of experience in supplier management and/or supply chain management and/or contracts 3+ years of experience developing & maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and business partners

Preferred Qualifications (Desired Skills/Experience): 5+ years of experience mentoring, coaching, and consulting on best practices 5+ years of experience managing supplier performance and developing/implementing performance improvement plans 5+ years of experience with data analytics