Experienced Student Loan Staff (Remote)

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

About the role

This is a remote/work from home position.

Pay

$18-25/hour based on experience

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package including:
  • Medical, dental, and vision
  • 401k retirement plan with employer matching
  • Paid time off and paid holidays

Responsibilities

• Call consumers to secure payments on past due student loan accounts
• Ensure all work is performed in compliance with company policies as well as local, state, and federal collections laws and regulations

Requirements

• High School diploma or equivalent
• Access to high-speed internet required
• 2+ years' experience with Tuition or Private Student Loan Collections
• FDCPA knowledge
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to remain in a stationary position 95% of the time
• Ability to exchange accurate information effectively over the phone

Work Conditions

• Remote work minimum internet speed requirements:
  • Broadband internet connection (No DSL or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Speed Test Results: 25 mbps download, 20 mbps upload
• The noise level in the work environment is usually moderate
• The work environment is primarily indoors
• Little to no travel required
• You are acknowledging that you can perform the essential functions with or without a reasonable accommodation