EXPERIENCED SHOP FOREMAN

Essential Duties

• Ensures that all repairs are assigned to technicians properly trained to perform specific repairs, according to employees’ competence, abilities, and shop capacity.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Maintain repair progress and address any deviations in completion time.
• Work to ensure every repair is timely and within budget, keeping our customers satisfied.
• Provides technical support for technicians when necessary.
• Maintains shop conditions, including cleanliness, safety, and the condition of shop equipment.
• Maintains technicians’ daily productivity and shop production to encourage continuous improvement.
• Maintain open communication with management team regarding job status, updates, and changes.

Other Duties

• Operational Oversight
• Interacts with service advisors for planning of repair orders, as well as ensuring that service work in progress is meeting expectations.
• Ensures repairs are charged out correctly.
• Accounts for all repair order documents; ensures that none are missing and are all processed correctly.
• Reports problems to the Service Manager and/or Fixed Operations Director.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.

Required Skills

• 3+ years of experience in diesel truck shop
• 3+ years in a leadership role or service dispatch role
• Customer service and leadership qualities
• Exceptional problem-solving, conflict resolution, and communication skills
• Driver’s License required, CDL a plus
• Proficient with computers and basic office applications
• Familiarity with dealership management software (like CDK) is preferred