Experienced Shift Manager

About the role

A McDonald’s Certified Swing Manager oversees daily restaurant operations during assigned shifts, ensuring the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards.

Responsibilities

• Directs crew members, assigns positions, and manages floor operations to deliver an exceptional customer experience across all channels.
• Maintains speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforces food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards.
• Manages labor deployment to support sales volume while controlling costs.
• Monitors waste, completes product counts as required, and protects company assets by following cash-handling and security procedures.
• Trains and coaches crew members on procedures, service behaviors, and brand standards.
• Communicates effectively with the General Manager and other leadership team members regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Documents incidents, resolves guest complaints professionally, and ensures follow-up when needed.

Qualifications

• Must be certified as a Swing Manager through McDonald’s training program.
• Strong leadership and communication skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Experience in a fast-paced, high-volume environment preferred.
• Knowledge of McDonald’s brand standards and food safety practices.

Skills

• Customer service orientation.
• Team management and coaching skills.
• Problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Time management and organizational skills.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Discounted meals at participating restaurants.
• Opportunities for career advancement within the company.

Pay

Competitive hourly wage based on experience and qualifications.

Schedule

Shifts vary based on restaurant needs, typically 8-hour shifts with varying start times.