Experienced Shift Manager

About the role

A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

Responsibilities

• Directs crew members, assigns positions, and manages floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside.
• Maintains speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforces food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant.
• Conducts travel paths, ensures critical control points are being followed, and takes immediate corrective action when standards are not met.
• Manages labor deployment to support sales volume while controlling costs.
• Maintains cleanliness standards, monitors waste, completes product counts as required, and protects company assets by following cash-handling and security procedures.
• Trains and coaches crew members on procedures, service behaviors, and brand standards.
• Provides real-time feedback, recognizes strong performance, and addresses performance gaps constructively.
• Communicates effectively with the General Manager and other members of the leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Documents incidents, resolves guest complaints professionally, and ensures follow-up when needed.

Qualifications

The Certified Swing Manager must have a high school diploma or equivalent. Training and certification are provided by McDonald’s. Previous experience in a fast-paced, customer-facing environment is preferred but not required. Strong communication and leadership skills are essential.

Skills

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize responsibilities
• Knowledge of McDonald’s brand standards and food safety practices
• Basic computer skills, including Microsoft Office

Benefits

McDonald’s offers a comprehensive benefits package including health insurance, retirement savings plans, paid time off, and more.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Shifts are typically 8 hours long and may vary based on business needs.