Experienced Service Manager

About the role

We’re looking for a proven service leader with import brand experience and a drive for results. Bay Ridge Auto Group is seeking a highly experienced Service Manager to lead one of our fixed ops departments.

Responsibilities

• Oversee daily operations of a busy fixed ops department.
• Manage a team of service advisors, dispatchers, technicians, and support staff.
• Drive profitability while ensuring high CSI and consistent service retention.
• Monitor, report, and improve key performance metrics.
• Ensure full compliance with OEM standards and internal processes.
• Hire, train, and develop service team members for long-term growth.
• Partner with Parts and Sales departments to support a cohesive dealership operation.

Requirements

• Proven track record as a Service Manager with at least 3–5 years of leadership experience.
• Background must include Honda, Toyota, or Mazda (OEM experience required).
• Reynolds & Reynolds experience is mandatory—no exceptions.
• Deep knowledge of KPIs: effective labor rate, hours per RO, gross profit, CSI, etc.
• Ability to manage advisor performance, technician workflow, and customer satisfaction simultaneously.
• Clear communication, structured processes, and a proactive leadership style.

Qualifications

Family-owned and operated group with multiple high-performing locations.

Supportive executive leadership and forward-thinking culture.

Volume-driven stores with strong customer bases and brand loyalty.

Real opportunity to take ownership of a department and lead it to the next level.

Benefits

• Compensation: Highly competitive base salary + monthly performance bonuses.
• Benefits: Full medical, dental, and vision coverage.
• Retirement: 401(k) with company match.
• Vacation: Paid vacation and personal days.
• Union benefits (where applicable).
• Growth potential within a large and growing group.