Experienced Service Advisor

At Mossy Auto Group our employees are our most valuable asset. Our mission is to create an environment of high integrity and mutual respect that nurtures openness, creativity, and innovation. Every employee is critical to our success. As a family-owned and operated business, we consider each employee an extension of the Mossy family and are committed to delivering the same award-winning service and value our community expects.

About the role

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and service repairs/maintenance. From greeting vehicle owners on the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

We welcome individuals who are new to the automotive industry but have previous experience in customer service, retail sales, the restaurant industry, or hospitality.

Pay

Employees in this position will be paid a base hourly wage at the applicable minimum wage rate up to $17.75 per hour, plus commissions. Commission amounts vary based on performance, with expected average annual earnings of approximately $70,000 to $130,000.

Responsibilities

• Oversee flow of the Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, to prevent mishandling.
• Advise customers of estimated service and repair costs and review details of service/repair invoices to ensure understanding.
• Distribute work between technicians efficiently.
• Perform a comprehensive re-delivery check of customer vehicles, ensuring cleanliness and that all identified services/repairs are completed appropriately and on schedule.

Qualifications

• At least three years of service advisor experience (or relevant experience in customer service, retail sales, restaurant, or hospitality).
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record and a valid CA Driver’s License.
• Willingness to submit to a pre-employment background check and drug screen.
• Basic understanding of vehicle systems.
• Superior customer service skills.

Benefits

• Medical, Dental, and Vision coverage.
• Group Insurance Plans and Discounts.
• 401K Retirement Savings Plan.
• Paid Vacation and Holidays.
• Disability Insurance.
• Life Assistance Program (LAP).
• Basic Life, Dependent, and Accident Insurance.
• Growth Opportunities.
• Paid Training.
• Employee Purchase Incentives.