Experienced Service Advisor

About the role

We're seeking a driven professional who excels at building customer relationships, managing a busy service drive, and delivering an exceptional ownership experience.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Offer a multi-point inspection.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

Requirements

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently in order to enter repair orders
• Mathematics – calculating service costs and counting change
• Basic computer skills

Qualifications

• Acceptable driving record and a valid driver's license in your state of residence
• Prior Service Advisor experience required
• Reliable, shows up ready to work

Skills

• Customer service skills
• Technical knowledge
• Problem-solving abilities

Benefits

• Best In Class Industry Benefits
• Competitive pay
• Medical, Dental and Vision plans
• Paid Holidays & PTO
• Short and Long-term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Vehicle Purchase Discounts
• Wellness Programs

Pay

Commission pay plan with base and incentives

Schedule

Weekend availability required, schedule TBD