Experienced Service Advisor

About the Role

Bob Loquercio Auto Group is seeking a high-performing, experienced Service Advisor to join our fast-paced, high-volume Service Department. We recognize top talent and provide the tools, support, and opportunities to maximize your success.

Responsibilities

• Deliver a high-level customer experience from initial contact through vehicle delivery
• Accurately diagnose customer concerns and translate them into actionable repair orders
• Recommend maintenance and repairs based on vehicle condition, mileage, and history
• Build and maintain strong customer relationships to drive retention and repeat business
• Prepare precise estimates for parts and labor with a focus on transparency
• Manage workflow efficiently in a high-volume environment
• Proactively communicate repair status and timelines with customers
• Ensure accuracy of final invoices and completed work
• Upsell services ethically while prioritizing customer needs

Qualifications

• Previous experience as an Automotive Service Advisor required
• Proven ability to perform in a high-volume, performance-driven environment
• Strong sales and customer relationship management skills
• Excellent communication, organization, and multitasking abilities
• Ability to work independently with minimal supervision
• High attention to detail and commitment to accuracy
• Valid driver's license and clean driving record preferred
• Willingness to complete a background check and drug screening

Benefits

• Brand-new, state-of-the-art facilities and equipment
• Ongoing training, mentorship, and career advancement opportunities
• Paid education and manufacturer training programs
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Basic life insurance
• Accident and critical illness coverage
• Employee discounts on products and services

Pay & Schedule

• Competitive compensation with high earning potential
• Flexible scheduling and strong work-life balance

Physical Requirements

• Ability to sit for extended periods while working on a computer
• Ability to lift up to 15 pounds as needed