Experienced Server - JOEY DTLA

Duties

• Provide guests with friendly and attentive service throughout their dining experience.
• Show them what Iconic Hospitality means!
• Aid guests with navigating our menu options.
• Utilize extensive menu knowledge to recommend favorite beverage and food items based on relevant likes, dislikes, and dietary needs.
• Ensure timely and accurate input of orders in the point-of-sale system.
• Maintain and assist with the delivery of guest beverage and food orders.
• Prepare final guest checks in a timely manner and run payments safely and securely.
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

• 1-3+ years customer service experience (or high potential with less experience).
• Valid local and/or state Food Handler and California Responsible Beverage Service certifications.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

Required Knowledge, Skills, And Abilities

• Genuine, warm, and caring attitude.
• Comfortable providing and receiving feedback for personal growth and performance excellence.
• Natural problem solver with a desire to positively impact individual and team execution.
• Passionate about quality and professionalism.
• Exceptional relationship building and communication skills.
• Encourage healthy and supportive competition within the team.
• Exude confidence, humility, and respect.
• Take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP).
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Paid sick leave.
• Referral bonus program.
• Sales competitions and rewards.