Experienced Security Service Technician (union)

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a Service Technician to join their team. This role involves diagnosing problems and performing service and repairs on various building system products at customer sites.

Responsibilities

• Diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, and other related building system products at customer sites.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• Act as a trusted advisor to our customers, providing solutions and outcomes at the time of service.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins, modification notices, etc., to repair equipment.
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Available for on-call emergency service.
• Provide recommendations and solutions to ensure facilities are running efficiently, including upselling opportunities.
• Perform quotes to support recommendations and solutions.
• Perform other duties as assigned.

Requirements

• 3+ years documented experience with card access and CCTV.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Able to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• Retain any licenses that are required by National, State, and Local codes.
• Knowledge of applicable NFPA standards.

Preferred

• NICET II preferred.

Pay

Pay Range: $29.79 Hourly rate determined by the CBA/rate sheet.

Benefits

Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.