Experienced Screener Officer – Responder

The Responder maintains the security and safety of people and property at the facility. Identifies and escalates issues in accordance with documented policies and procedures. Conducts patrols to ensure the protection of client assets and property. Provides strong customer service, access control, loss prevention, incident response, observation, and reporting for all safety and security incidents.

Pay

Wage: $23.00‑$25.00 per hour

Schedule

Must be able to work daytime, evening, weekend, and holiday hours.

Responsibilities

• Respond to security incidents as dispatched within designated tier times.
• Conduct patrols of the interior and exterior of the facility.
• Prepare reports on incidents responded to during the shift using a Surface Book device.
• Serve as Incident Commander pending the arrival of a security supervisor or a public service agency (police or fire).
• Escort guests requiring individual escorts through the facility.
• Monitor cameras in the Security Operations Center (SOC).
• Identify security shortfalls and offer suggestions for improving the security program.
• Maintain logs and records in accordance with the Standard Operations Procedure (SOP).
• Evaluate and escalate potential safety issues within the facility.
• Follow safe work practices and company safety policies; notify the supervisor of unsafe conditions.

Minimum Hiring Standards

• Must be at least 18 years of age.
• Reliable means of communication (e.g., cell phone).
• Reliable means of transportation (public or private).
• Legal right to work in the country.
• Proficient English speaking, reading, and writing skills.
• High school diploma, secondary education equivalent, or GED.
• Willingness to participate in pre‑employment screening (drug screen and background investigation).

Education / Experience

A high school diploma or GED is required. Work experience in the security industry, public service (police, fire), or military is desired. Supervisory experience of 1+ years.

Special Requirements

• Ability to work daytime, evening, weekend, and holiday hours.

Skills

• Maintain licensing requirements for security officers per local, county, and state regulations.
• Meet specific skill, certification, and authorization requirements for assigned accounts.
• Knowledge of security operations and procedures.
• Knowledge of fire inspection procedures.
• Ability to learn a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Professional composure when dealing with unusual circumstances.
• Basic computer skills.
• Strong oral and written communication skills.
• Strong customer service and service‑delivery orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Initiative and results‑oriented mindset.
• Capability to carry out multiple assignments concurrently.
• Adaptability to changes in the external environment and organization.
• Independent judgment and decision‑making skills.

Working Conditions and Physical / Mental Demands

• Maintain composure with authorities, executives, clients, staff, and the public, often under urgent or pressured situations.
• Potential exposure to stressful situations, including individuals in or approaching unauthorized areas.
• May be required to work overtime without advance notice.
• Keyboard and basic computer usage; operating controls.
• Frequent sitting, standing, and walking—up to 12 miles per shift; climbing stairs and walking on uneven terrain.
• Walking, reaching, stooping, kneeling, crouching, and crawling.
• Carry a 2.5‑pound device for the entire shift.
• Possible exposure to inclement weather; may require protective gear.
• Manage multiple tasks concurrently.
• Handle sensitive and confidential information.
• Regular talking and hearing requirements.
• May need to use a vehicle in the performance of duties.
• Frequent lifting/moving up to 10 lb; occasional lifting/moving up to 25 lb.
• Close, distance, and adjustable focus vision requirements.