Experienced Performance Manager

Key Responsibilities

• Serve as the primary strategic advisor for an assigned portfolio of dealership and dealer group clients
• Build and maintain executive-level relationships with General Managers, Fixed Ops Directors, Service Directors, and ownership groups
• Analyze dealership performance metrics and provide actionable recommendations to improve results
• Drive client retention, expansion opportunities, and long-term account growth
• Lead business reviews and performance discussions with dealership leadership
• Partner with internal sales, operations, and product teams to deliver exceptional client outcomes
• Identify opportunities to increase recall completion rates, service revenue, customer retention, and overall dealership performance
• Mentor and support team members by sharing best practices and industry expertise

Qualifications

• 5+ years of automotive, dealership leadership, automotive consulting, or client success experience
• Strong understanding of dealership operations, service department performance, customer retention strategies, and profitability drivers
• Experience working directly with Dealer Principals, General Managers, Service Directors, and multi-rooftop dealer groups
• Proven success managing high-value client relationships
• Strong analytical, presentation, and communication skills
• Ability to translate data into strategic business recommendations
• Preferred: Salesforce or CRM Experience