EXPERIENCED PARTS SALES POSITION

Major Duties and Responsibilities

• Sells products and/or services to repair the problem and meet the customer's needs.
• Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
• Aid in keeping parts department clean and orderly.
• Record all sales and/or customer transactions that occur.
• Provide service technicians with parts as required.
• Aid in merchandising displays.
• Maintain the retail sale floor and displays to meet or exceed the dealerships standards and today's customer satisfaction.
• Control showroom inventory to ensure maximum sales and customer satisfaction.
• Perform routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area.
• When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership. Process cores, warranties, and new return merchandise as required at a point of sale.
• Attend training as prescribed by management to maintain proficiency in his/her job description.
• Use dealership equipment and resources safely and proficiently.
• Perform other tasks as required by Parts Manger.
• Keep himself/herself groomed and clothed per the dealership guidelines.
• Verify receiving documents.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Should be knowledgeable in merchandising and shipping/receiving

Customer Service

• Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction
• Greet customers immediately in a courteous manner
• Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices

Qualifications and Job Requirements

• Graduation from manufacturer Parts program preferred but not required
• Knowledge of Reynolds & Reynolds parts operating system preferred but not required
• Ability to speak effectively one on one
• Ability to effectively listen
• Ability to interpret customer needs
• Basic computer skills
• High School Diploma or GED Equivalent
• Good organizational skills

Physical Demands

• The noise level in the work environment is usually loud
• Requires the use of both hands
• Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess of 80lbs. of material
• Frequently requires the ability to move and arrange large tires, bulk fluids, engines and transmissions

Commitments

• Treat all employees and customers fairly, courteously and with dignity
• Maintain positive relationships with customers, other employees and owners
• Be early, flexible and available for scheduling
• Maintain up to date technical training
• Focus on Quality & Service
• Be neat and clean
• Wear uniform and name badge every day
• Demonstrate an interest in growing the parts business

Working Conditions

• Frequently works near moving mechanical parts
• Is potentially exposed to battery acid, gasoline, chemical cleaning material or other toxic materials commonly found in motor vehicle service departments, some of which may be considered health hazards
• Occasionally, exposed to exhaust fumes or other airborne particles