Experienced OCM Change. Manager

Key Responsibilities

• Develop and execute end-to-end change management strategies and plans for specific client projects
• Conduct change impact assessments and readiness evaluations across multiple stakeholder groups
• Create detailed change management roadmaps aligned with project timelines and business objectives
• Define success metrics and key performance indicators to measure change adoption and effectiveness
• Design and implement targeted communication plans for diverse audiences at all organizational levels
• Build and maintain relationships with key stakeholders, sponsors, and change champions
• Facilitate stakeholder workshops, focus groups, and feedback sessions
• Create compelling change narratives that resonate with various audiences
• Partner with training teams to develop role-based training strategies and materials
• Identify skill gaps and design learning pathways to support new processes and systems
• Monitor and report on training completion and competency development
• Develop job aids, quick reference guides, and post-implementation support resources
• Proactively identify sources of resistance and develop mitigation strategies
• Conduct one-on-one and group coaching sessions with leaders and employees
• Create feedback loops to surface concerns and adapt change approaches accordingly
• Build change champion networks to support peer-to-peer adoption
• Track change management metrics including adoption rates, satisfaction scores, and utilization data
• Conduct post-implementation reviews to capture lessons learned
• Provide regular status updates and insights to leadership and project teams
• Continuously refine change management approaches based on organizational feedback

Required Qualifications

• Bachelor's degree in Business, Organizational Development, Human Resources, or related field
• 5+ years of experience in change management, preferably supporting large-scale transformations
• Proven track record of successfully managing change in complex, matrixed organizations
• Strong understanding of change management methodologies (Prosci ADKAR, Kotter, or similar frameworks)
• Certification in change management (Prosci, CMI, or equivalent) preferred
• Previous experience in consulting preferred
• Previous IT transformation projects strongly preferred, particularly CRM implementations

Skills & Competencies

• Exceptional interpersonal and stakeholder management skills with ability to influence at all levels
• Outstanding written and verbal communication skills with experience creating executive-level content
• Strong analytical and problem-solving capabilities
• Proficiency with change management tools, project management software, and data analytics platforms
• Strategic thinking combined with hands-on execution capability
• High emotional intelligence and cultural sensitivity
• Experience with technology implementations, process reengineering, or organizational restructuring