Experienced Mobile Service Technician - HOLT Truck Centers

About the Role

The Level 3 Mobile Technician is a skilled technician capable of handling a wide range of mechanical repairs and performing basic to intermediate diagnostics. This senior-level position requires more than four years of experience and/or demonstrated job-relevant knowledge and skills. A Level 3 Technician operates with minimal supervision, relying on extensive experience and judgment to plan and accomplish goals.

Responsibilities

• Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with company Vision, Values, and Mission
• Operate independently in a mobile service environment, managing time and workload across multiple job sites while responding to changing priorities and service needs
• Troubleshoot and diagnose complex engine malfunctions and failures with minimal supervision
• Perform detailed engine and related equipment repairs on trucks and trailers with direction and minimal supervision
• Disassemble, inspect, determine parts required, and reassemble equipment to factory specifications
• Provide quality control and assurance inspections of completed tasks, including road testing
• Use computers and related software to assist in diagnosing and reprogramming engines
• Complete documentation for service reports, timecards, parts requisition, and returns
• Interpret and utilize information from operating, maintenance, and service manuals/bulletins
• Operate equipment and vehicles with all necessary licenses and certificates
• Adhere to contamination control and HAZMAT rules and regulations
• Maintain all company equipment, tools, and vehicles in good, clean, and working order
• Communicate job progress to supervisor and customer as needed
• Work overtime as required by workload and customer needs
• Project professionalism with both internal and external customers, including personal appearance
• Act as a mentor and coach to lower-level Technicians
• Complete all assigned Technician Training Path courses and safety training
• Maintain an average rework of less than 0.5%
• Ensure a positive average variance consistently
• Work safely at all times and adhere to all applicable safety policies
• Comply with all company policies, procedures, and standards
• Perform other duties as assigned

Requirements

• High school diploma or equivalent; accreditation from a technical school or applicable skilled trades program
• Minimum of four years of experience
• Completion of Levels 1 & 2 curriculum pathway requirements as outlined in the Leveling Description Guide
• Has met ProTech training requirements for preceding Technician levels
• Ability to learn and model HOLT’s VBL Culture
• Valid driver’s license and acceptable driving record
• Must own and maintain the necessary tools to efficiently perform the job
• Completion of the HOLT Truck - Tech Level 1-3 International Alignment Training Module
• Minimum 26 billed hours per week (65% proficiency)
• Up to 100% travel or overnight stays

Preferred Qualifications

• CDL – Class A or B
• ASE – Medium/Heavy Truck Certification
• AC Certification
• Brake System Certification

Skills

• Ability to complete all Level 3 curriculum pathway requirements
• Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
• Operation and control skills of vehicle fleet
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Excellent time management and organizational skills
• Ability to follow logical troubleshooting procedures
• Ability to work independently and as part of a team
• Ability to operate a conventional forklift, hand tools, power tools, pneumatic tools, and overhead crane
• Ability to operate a vehicle on public roads
• Ability to make precisely coordinated movements of the fingers to grasp, manipulate, or assemble small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information presented through spoken words and sentences
• Ability to complete applicable HDSI VBL Classes and model HOLT's VBL Culture

Physical Requirements

• Significant amount of time spent standing
• Constant movement and use of hands, requiring good manual dexterity
• Routine communication with customers and co-workers
• Ability to react to visual, auditory, and other signals, including alarms and instructions
• Ability to visually inspect work
• Ability to move objects and use abdominal and lower back muscles to provide support over time without fatigue
• Ability to maneuver safely and work underneath equipment
• Lifts and moves materials and equipment up to 50 lbs.
• Occasional kneeling, crouching, stooping, crawling, reaching, and balancing
• Ability to ascend/descend ladders and equipment using both hands and feet

Work Environment

• Works primarily in a mobile, field-based environment servicing equipment at customer locations, requiring travel between job sites and varying work conditions
• May work indoors around moving mechanical parts
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Frequently works in an enclosed vehicle or equipment
• Requires wearing common protective or safety equipment
• Exposure to high noise levels
• Works in extremely bright or inadequate lighting
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Exposure to minor burns, cuts, bites, or stings