EXPERIENCED LEVEL 1 TECHNICAL SUPPORT ADVISOR

Leisure Electronics is a rapidly expanding company in the leisure and entertainment industry based in Hull. We manufacture and provide support for all of our bespoke equipment and are expanding into new sectors.

About the role

• Work within a team to manage inbound and outbound call activity.
• Capture correct and accurate information and input it into the company software.
• Undertake full technical product training.
• Confidently demonstrate a working knowledge of company products to enable resolution to applicable situations, using remote support software with the view to minimize engineer call outs.
• Take full ownership of the call and undertake relevant tasks to fully complete the customer’s requirements.
• Adhere to the call escalation procedure to ensure an excellent level of service is offered to customers.
• Work to service level agreement targets.

Schedule

8am – 4.30pm, Monday to Friday (plus 1 weekend in 7).

Requirements

• Technical experience.
• Experience of using computer-based systems.
• Able to enter data correctly and accurately.
• Excellent attention to detail.
• Good communication skills.
• Numerate and literate.
• Excellent time management.
• Able to work on own initiative.
• Able to work well under pressure.
• The ability to demonstrate excellent product and process knowledge.
• Delivering technical advice/instruction to internal and external customers.