Experienced L1 Onsite Engineer

Mission

Make Ripple clients feel human, especially when they are having an IT problem. Solve problems - and prevent future ones - using smart thinking. Become a better person in the process, and help us become better people for knowing you.

Values

• Best is Best
• Empathy and Kindness
• Ask Why, Not How
• Team Performance, Family Feel

Requirements

• Strong communication skills
• Excellent troubleshooting skills
• Technical Aptitude
• Problem-solving skills
• Growth-minded
• Strong work ethic
• Technical proficiency
• Documentation skills
• Customer-oriented
• High emotional intelligence (EQ)
• Team-oriented mindset
• Reliable transportation and good driving record

Daily Expectations

• Deliver high-quality technical support to end users onsite
• Collaborate closely with your teammates
• Prioritize open communication and a shared commitment to collective success
• Take full ownership of your assigned tasks
• Participate in the employee lifecycle process
• Remain vigilant for gaps or inefficiencies in current processes
• Adapt to shifting priorities and new technologies with curiosity and a problem-solving mindset

Benefits

• Accelerating Success
• Engaging, challenging work
• United, high-performance team culture
• Comprehensive benefits package
• The opportunity to partner with exceptional clients and colleagues