EXPERIENCED Front Office Supervisor
About the role
Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment. At Courtyard Chevy Chase, we prioritize the well-being and professional growth of our employees. Team members benefit from a supportive environment where they can thrive and develop their careers.
Responsibilities
- Lead the front desk team with confidence, clarity, and charisma
- Ensure smooth daily operations—from check-ins to check-outs and everything in between
- Resolve guest issues with empathy, urgency, and a solutions-first mindset
- Train, coach, and inspire team members to deliver standout service
- Maintain performance metrics and brand standards
- Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
- Handle cash, billing, and system audits with precision and integrity
- Be the go-to for guests, team members, and leadership alike
Requirements
- 2+ years of front desk or guest services experience (hotel experience preferred)
- 1+ year in a supervisory or leadership role
- Strong communication and conflict resolution skills
- Familiarity with property management systems (Opera, OnQ, or similar)
- Flexibility to work evenings, weekends, and holidays
- A polished presence, professional demeanor, and guest-first attitude
Qualifications
- Passion for hospitality and a drive to grow
Skills
- N/A
Benefits
- Comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts
- Daily pay access
Pay
$22.00 - $23.00 per hour (experience-based compensation)
Schedule
The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.