Experienced Fire Service Technician

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• and More!

What You Will Do

• Receive service calls from Service Resource Center
• Contact customer representative and ascertain equipment/systems problems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Obtain customer signature upon completed service call assignment
• Participate in a scheduled On-call rotation
• Help to train or mentor others on the service team
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items
• As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
• Perform other duties as assigned

How You Will Do It

• This skilled position involves troubling shooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks
• Candidate must possess excellent written/verbal communication and outstanding customer service skills
• Position involves the programming of fire alarm, security, and access control system panels
• Experience CCTV and IT and IP networks a plus
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner
• On call and after hours work required on occasion at customer need
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
• Provide quotes to support recommendations and solutions

Required

• 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Must be able to interpret blueprints, diagrams and specifications
• A good working knowledge of computers is necessary
• Ability to follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Able to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Able to adhere to, implement, and follow safety guidelines and procedures at all times
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Retain any licenses that are required by National, State and Local codes

Preferred

• Technical training preferred
• NICET II preferred