Experienced Customer Success Management Professional

About the role

As an Experienced Customer Success Management Professional at Honeywell, you will build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities. This role reports directly to the CX Program Management Manager and is based in either Salem, OR or Atlanta, GA on a hybrid work schedule.

By building strong customer relationships and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will help shape the company's product and service offerings, leading to continuous improvement and innovation.

Travel up to 30% of the time across the US and/or Canada may be required.

Responsibilities

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.
• Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption.
• Proactively identify opportunities to upsell and expand customer accounts.
• Analyze customer data and provide insights to drive customer success and retention.
• Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
• Work closely with marketing, sales, product development, and other departments to deliver a seamless and exceptional customer experience.
• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
• Stay updated with industry trends and best practices in customer experience management.
• Collaborate with senior leadership to develop and execute the customer experience vision and strategy.
• Provide regular updates and reports on program performance and key metrics to senior management.

Requirements

You must have:

• Minimum of 2 years of experience in customer success or account management.
• Valid driver’s license.

We value:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven track record of building and maintaining strong customer relationships.
• Strong problem-solving and negotiation abilities.
• Experience working with CRM software and customer success tools.
• Passion for customer success and satisfaction.
• Strong leadership and mentoring skills.
• Proactive and results-oriented mindset.
• Continuous learning and adaptability.

Benefits

• Medical, Vision, and Dental benefits.
• Employee Assistance Program.
• Paid vacation.
• 401k/Retirement benefits (as per regional policy).
• Career growth and professional development opportunities.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses across broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life for people around the globe.

About the Business Unit

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, with approximately 18,000 employees globally.