Experienced Customer Service Representative

About the role

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued customers. Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.

Responsibilities

• Interact with customers in response to inquiries, concerns, and requests about our products and services
• Deal directly with customers either by phone or electronically
• Become proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)
• Respond to and resolve customer issue(s)
• Keep records of customer interactions and transactions
• Dispatch technicians
• Schedule door estimates
• Communicate and coordinate with internal departments
• Demonstrate product knowledge, problem solving and documentation skills
• Manage business reviews both orally and electronically via the internal and external channels
• Ensure timely arrival to work in order to facilitate calls
• Participate in ongoing training
• Willingness to cross-train in other areas
• Other duties as assigned

Requirements

• Bilingual proficiency in English and Spanish is a plus
• High school diploma or equivalent is required; some college a plus
• 1-3 years in a previous, heavy volume customer service role preferred
• Must have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plus
• Must demonstrate proficient phone skills and