Experienced Consultant, Productivity

About the role

We partner with clients to solve complex operational challenges through process optimization, workforce productivity, and operational excellence. By combining data-driven insights with technology—including AI—we help organizations work smarter and deliver measurable business outcomes.

Responsibilities

• Analyze business operations and identify improvement opportunities
• Assess current-state operations to identify inefficiencies across business processes, workforce utilization, and operational performance
• Gather and analyze quantitative and qualitative data to translate business challenges into structured analyses and actionable recommendations
• Develop business cases that quantify productivity improvements, operational efficiencies, and financial impact
• Support operational improvement initiatives
• Support business process redesign efforts that improve throughput, reduce cost, and enhance quality
• Analyze workforce capacity, labor utilization, operating models, and performance metrics to identify optimization opportunities
• Help clients prioritize and implement improvement initiatives based on business value, feasibility, and organizational impact
• Deliver technology-enabled productivity solutions
• Identify opportunities to incorporate AI, automation, and digital capabilities into operational workflows while supporting the design of future-state processes
• Collaborate with technical teams to translate business requirements into scalable solutions
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes
• Deliver value for clients and contribute to the practice
• Produce high-quality client deliverables, analyses, presentations, and recommendations while supporting implementation activities
• Collaborate with cross-functional project teams and client stakeholders to deliver measurable business outcomes
• Contribute to proposal development, knowledge sharing, and internal initiatives that strengthen West Monroe's Productivity discipline

Requirements

• 2–4 years of experience in management consulting, professional services, operations, or a similarly analytical environment
• Experience improving business processes, operational performance, workforce productivity, or service delivery
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations
• Experience building quantitative analyses, such as productivity, capacity, cost, or operational performance models
• Exposure to AI, automation, or advanced analytics applied to business processes
• Familiarity with Lean, Six Sigma, Value Stream Mapping, or other continuous improvement methodologies is preferred
• Excellent communication and presentation skills, with the ability to collaborate effectively with clients and cross-functional teams
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs
• Bachelor's degree in business, engineering, operations, analytics, or a related field
• Ability to travel up to 50%

Qualifications

• A commitment to inclusion and diversity, and openness to new ideas and perspectives
• Ability to work permanently in the United States without sponsorship

Skills

• Data analysis
• Process improvement
• Workforce productivity
• Operational excellence
• AI and automation
• Lean, Six Sigma, Value Stream Mapping
• Communication and presentation
• Collaboration
• Client engagement
• Proposal development
• Knowledge sharing
• Internal initiatives

Benefits

• Medical, dental, and vision insurance
• 401(k) plan eligibility
• Employee stock ownership program
• Unlimited flexible time off
• Ten paid holidays per year
• Eligibility for ten weeks of paid parental leave upon hire date

Pay

• Vary based on proximity to West Monroe offices

Schedule

• Permanent position