Experienced Commercial Door Technician
About the Role
Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician. We are considering applicants with at least 3+ years of door industry experience.
As an Experienced Commercial Door Technician at Vortex Doors, you will play a crucial role in installing, repairing, and maintaining various types of doors, docks, and related hardware, ensuring they function efficiently and safely. Your attention to detail, problem-solving abilities, strong mechanical aptitude, and commitment to quality workmanship will be essential in meeting our customers' needs. We offer a great variety and complexity of service calls to customer sites while being safe and efficient out in the field.
Responsibilities
- Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment.
- Diagnose and conduct routine repair of door-related issues, such as broken springs, hinges, locks, and electrical components. (Welding training available if desired.)
- Install and configure door hardware, such as locks, handles, closers, low-voltage, and access control systems.
- Ensure that all installed doors meet safety and building code regulations and standards.
- Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.
- Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
- Diagnose, identify, and resolve technical issues with doors efficiently while communicating cost-effective solutions to customers.
- Perform quality checks on installations and repairs to ensure they meet the company’s quality standards.
Requirements
- High school diploma or equivalent.
- 3+ years’ experience in the commercial door service industry.
- Knowledge of various door types, brands, and hardware.
- Ability to use hand and power tools effectively.
- Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
- Knowledge of safety regulations and adherence to safety protocols.
- Basic computer knowledge.
- Excellent mechanical and technical skills.
- Physically able to move items weighing 50 lbs. or higher.
- Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods, and operate power tools proficiently.
- Strong interpersonal skills to relate to customers and solve issues.
- Excellent communication skills to collaborate with others under any condition.
- Excellent problem-solving and troubleshooting skills.
- Ability to relay information in a fast-paced environment.
- Ability to be persuasive with customers when necessary.
- Attention to detail and a commitment to quality workmanship.
- Reliable and self-motivated.
- Valid driver’s license; must pass drug test, background check, and motor vehicle check.
AAADM certification is a plus.
Benefits
- Industry-best training in a state-of-the-art facility covering commercial and retail door openings, hardware, storefront glazing, and automatic doors.
- Room for growth with multiple levels of career advancement.
- Continued learning classes on manual operated doors, dock equipment, and options for industry certifications.
- Training on hollow metal doors, frames, and hardware.
- Strong safety culture and positive work environment.
- Recognitions and rewards program.
- Comprehensive pay, health benefits, 401K match, 8 company-paid holidays, and vacation/sick program.
- Company-provided uniform, tools, and an annual boot allowance.
- Use of a company-provided vehicle for customer service visits.
Schedule
- Full-time shifts available between 7:00 AM - 5:30 PM, Monday through Friday.
- Must be able to work some overtime and on-call hours.
Continuous on-going training provided as you grow with Vortex. The job environment is fast-paced and results-oriented.