Experienced Canon Copier/ Printer Field Service Technician

Pacific Office Automation is one of the largest independently‑owned document imaging and technology dealers in the nation. Since 1976 we have grown to over thirty branches in ten western states (TX, OR, WA, CA, AZ, NM, NV, UT, ID, CO, WV & HI). We partner with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark and many more. Our culture emphasizes growth opportunities, training, certification, and a collaborative environment where all voices are heard.

Responsibilities

• Demonstrate and foster a helpful, positive work culture.
• Build positive relationships and communicate effectively with co‑workers, customers, and vendors.
• Conduct oneself in accordance with the company’s Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Maintain inventory integrity, including line‑item accuracy and dollar‑value variance.
• Achieve financial targets, such as parts cost per call.
• Maintain technical knowledge on all supported products.
• Recommend service training needs to the Branch Technical Manager.
• Assist the Sales department with sales demonstrations as requested.
• Perform service calls identified on “Excessive Activity and 3 and 30” reports.
• Provide tech‑assist calls to other service team members.
• Service machines for the assigned account base, including major and escalated accounts.

Qualifications

• Hands‑on experience and certification with Canon product lines (required).
• Excellent verbal and written communication; strong customer‑service skills.
• Strong relationship‑management abilities with customers, vendors, and internal teams.
• Exceptional mechanical aptitude and proven troubleshooting skills for digital office equipment.
• Effective organizational skills and sound judgment in handling conflicting demands and priorities.
• Initiative to seek relevant information and make timely decisions.
• Strong ethics and ability to work collaboratively as a team member.
• Computer literacy; experience with Fiery/controller systems is a plus.
• Self‑starter willing to work extra hours during peak periods.

Benefits

• Medical, dental, vision, and life insurance plans.
• Matched 401(k) retirement plan.
• PTO, vacation, and sick leave.
• FSA/HSA programs.
• Paid training and certification.
• Company vehicle.
• Company‑paid trips.