Experienced Body Shop Estimator - Ferman Collision Center at Buick GMC Wesley Chapel

Responsibilities

• Estimate vehicle damage repair costs and submit to insurance company, or to Guest for self-pay.
• Initiate Repair Orders.
• Aid Guest with insurance claims and submit claims.
• Invoice and reconcile insurance claims and collect payment.
• Invoice Guest for self-pay and collect payment.
• Maintain Guest contact throughout the entire vehicle repair process and communicate timeline for completion.
• Prepare pre-delivery paperwork.
• Review work performed and inspect vehicle prior to delivery to Guest.
• Deliver completed vehicle to Guest.
• Perform other administrative duties as assigned.

Qualifications & Skill Requirements

• 5-years minimum experience as a Collision Estimator.
• Excellent Guest relations skills.
• Desire to achieve Consumer Satisfaction scoring at or above company required levels for work quality and repair cycle time.
• Bi-lingual with proficiency in both English and Spanish highly desirable.
• Excellent verbal & non-verbal skills, listening skills and ability to problem-solve.
• High school diploma or GED equivalent preferred.
• Must have a valid US government issued Driver's License, safe driving record and eligible to work in the United States.
• Must be able to pass a pre-employment background screening and drug test.

About Ferman

Ferman is a family-owned and operated business established in 1895. We are one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco, and Pinellas counties representing 12 brands of automobiles - BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM, and Volvo Cars. We embrace a simple philosophy: provide a Guest-centered automotive experience with a relentless focus on Service, Selection, and Value, ensuring 100% Guest Satisfaction. Joining the Ferman Team means being part of a world-class automotive organization with a history of strong ties to our local community and charitable partnerships.

Benefits & Perks

• Competitive salary commensurate with experience.
• Excellent growth and opportunities for advancement.
• Modern, state-of-the-art Service facilities.
• Paid training and education to achieve, and maintain, any job certifications required.
• 401K with company participation.
• Competitive Health, Dental, Vision and Life insurance programs for employees and their families.
• Short-term & long-term disability insurance available.
• HSA (health savings account).
• PTO (paid time off).
• Employee pricing for new & used vehicles, service and parts.