Experienced Bilingual Call Center Debt Collections Specialist

Location: Greensboro, NC

About the role

Source Receivables Management, LLC is seeking experienced, motivated, and results-driven bilingual debt collectors to join our Greensboro call center team. If you have a proven track record in collections, are fluent in English and Spanish, and are ready to put your skills to work while maximizing your earning potential, we want to hear from you.

Responsibilities

• Handle inbound and outbound collection calls with consumers in English and Spanish.
• Communicate effectively with Spanish-speaking consumers to resolve past-due accounts.
• Negotiate payment arrangements and other appropriate account resolutions.
• Use proven collection techniques to maximize account resolution.
• Consistently meet or exceed monthly collection and performance goals.
• Handle consumer questions, objections, and difficult conversations professionally.
• Maintain accurate account notes and documentation.
• Follow all company policies, procedures, and applicable collection laws and regulations.
• Deliver professional, respectful, and compliant consumer interactions.

Requirements

• Previous debt collection experience.
• Fluent in English and Spanish, both verbally and professionally.
• Proven history of meeting or exceeding collection goals.
• Confident negotiating payment arrangements.
• Comfortable handling difficult conversations and overcoming objections.
• Competitive, self-motivated, and results-oriented.
• Excellent verbal communication and active listening skills.
• Able to work independently while contributing to a team environment.
• Dependable, professional, and committed to achieving results.

Preferred Qualifications

• Previous experience in third-party collections, first-party collections, consumer collections, credit card collections, or another performance-driven collection environment.

Benefits

• 3 Weeks of Paid Training
• Full Benefits Package including Health, Dental, and Vision Insurance
• Paid Time Off
• 401(k) Match
• Company-Paid Life Insurance
• Company-Paid Long-Term Disability
• Employee Referral Bonuses
• Career Advancement Opportunities

Pay

$16.00/hour + Uncapped Monthly Bonuses; Earning Potential: $50,000+ per year.

Schedule

Monday–Tuesday: 9:00 AM – 6:00 PM; Wednesday–Thursday: 8:00 AM – 5:00 PM; Friday: 8:00 AM – 4:30 PM. 100% IN-OFFICE position at our Greensboro, NC call center.