Experienced Automotive Service Advisor - Berlin, MD

Join the award-winning team at i.g. Burton Auto Group as a liaison between Service Technicians and customers, ensuring outstanding service and customer satisfaction.

About Our Dealership

Since 1908, i.g. Burton Auto Group has provided employment opportunities to thousands of people in Delmarva, including multiple generations of families. For over 115 years, our success has been built on the success of our employees. We are always looking to hire the best talent to support our growth and continued history.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs.
• Inform customers of needed/recommended factory maintenance.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Manage extended service contracts.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick-up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Qualifications

• Dealership experience a plus.
• Bi-lingual a huge plus.
• Energetic and proactive attitude.
• Ability to work in a fast-paced environment.
• A love for cars and helping customers with their vehicle needs.
• Experience with Reynolds & Reynolds a plus.
• Sales experience.

Benefits

• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Short-term and long-term disability.
• Life insurance.
• Paid time off and paid holidays.
• 401(k) retirement plan.