Experience Support Team Manager

About the role

The Experiences Support Team Manager will lead a talented team in global platform enablement, working closely with cross-functional teams, senior management, and key stakeholders to deliver value and support the organization's strategic goals.

Responsibilities

• Ensure cross-functional alignment, manage high-level resource allocation, and neutralize systemic risks to achieve critical business outcomes.
• Facilitate, prioritize, and align value and operational workflows with business goals, managing dependencies across teams to ensure reliable, high-performing platform business outcome delivery.
• Reshape team charters, refine operating models, and champion a culture of continuous improvement, accountability, and collaboration.
• Mentor, develop, and lead a high-performing platform enablement team through a period of organizational change and strategic realignment.
• Redefine team structures, roles, and responsibilities to reflect updated global priorities and platform goals.
• Foster a culture of psychological safety, continuous learning, and results-driven accountability.
• Drive change management efforts to bring the team along through evolving processes, tools, and operating models.
• Drive operational workflows with a focus on efficiency, quality, and continuous improvement.
• Identify and pursue alignment opportunities between the platform roadmap and evolving business unit needs.
• Serve as the primary bridge between executive leadership, Global Platform Group teams, and business stakeholders across functions and geographies.
• Govern dependencies across separate operational workstreams to ensure synchronized, on-time delivery.
• Build trusted relationships with senior leaders, partners, and vendors to ensure program alignment and shared accountability.
• Proactively predict, identify, and neutralize risks, dependencies, and misalignments before they escalate.
• Manage resource allocation across the team to optimize bandwidth and delivery capacity.

Requirements

• General proficiency with various tools, systems, and procedures required to accomplish the job.
• Bachelor’s degree (or equivalent combination of education and experience) required.
• 5 + years of functional experience with a minimum of 4 years position specific experience.
• Demonstrated track record of leading teams through organizational change, process redesign, or platform transformation.

Qualifications

• Preferred: Completed project or program management certification including Certified Project Manager (IAPM), Certified Associate in Project Management (CAPM), Project Management Professional (PMP) ®, Agile Certified Practitioner (PMI-ACP), or other equivalents.
• Platform & Business Acumen: Ability to quickly develop deep familiarity with Xvantage™ and the broader Ingram Micro ecosystem; comfort operating at the intersection of technology and business.
• Change Leadership: Proven ability to lead teams through ambiguity and structural change with clarity, empathy, and focus.
• Stakeholder Influence: Skilled at building consensus, driving alignment, and communicating effectively with audiences from frontline team members to C-suite executives.
• Operational Mindset: Strong instinct for process improvement, workflow optimization, and data-driven performance management.
• Communication & Presentation: Polished written and verbal communicator; comfortable presenting complex information clearly to diverse audiences.
• Project & Program Management: Able to manage multiple concurrent workstreams with competing priorities, tight timelines, and cross-functional dependencies.
• Attention to Detail: High standards for accuracy, consistency, and quality in all deliverables and communications.
• Tooling Proficiency: Strong command of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint); experience with Jira, Confluence, and Power Apps preferred.

Skills

• General proficiency with various tools, systems, and procedures required to accomplish the job.
• Bachelor’s degree (or equivalent combination of education and experience) required.
• 5 + years of functional experience with a minimum of 4 years position specific experience.
• Demonstrated track record of leading teams through organizational change, process redesign, or platform transformation.
• Preferred: Completed project or program management certification including Certified Project Manager (IAPM), Certified Associate in Project Management (CAPM), Project Management Professional (PMP) ®, Agile Certified Practitioner (PMI-ACP), or other equivalents.
• Platform & Business Acumen: Ability to quickly develop deep familiarity with Xvantage™ and the broader Ingram Micro ecosystem; comfort operating at the intersection of technology and business.
• Change Leadership: Proven ability to lead teams through ambiguity and structural change with clarity, empathy, and focus.
• Stakeholder Influence: Skilled at building consensus, driving alignment, and communicating effectively with audiences from frontline team members to C-suite executives.
• Operational Mindset: Strong instinct for process improvement, workflow optimization, and data-driven performance management.
• Communication & Presentation: Polished written and verbal communicator; comfortable presenting complex information clearly to diverse audiences.
• Project & Program Management: Able to manage multiple concurrent workstreams with competing priorities, tight timelines, and cross-functional dependencies.
• Attention to Detail: High standards for accuracy, consistency, and quality in all deliverables and communications.
• Tooling Proficiency: Strong command of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint); experience with Jira, Confluence, and Power Apps preferred.

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

Pay

The typical base pay range for this role across the U.S. is USD $105,500.00 - $179,400.00 per year.

Schedule

N/A