Experience Specialist/Receptionist: Ankeny OBGYN

Full-time position (1.0 FTE) in the OB/GYN department at our Ankeny location.

Schedule

Monday, Tuesday, Thursday, Friday, 7:00 AM – 5:00 PM.

Responsibilities

• Extend a professional welcome to all patients and visitors, providing information on services and procedures.
• Serve as the first point of contact for patients and visitors, handling general interactions, assisting with check-in and check-out, and ensuring a smooth and efficient registration process.
• Guide patients to appropriate departments, clinics, or service areas.
• Keep patients and families updated about wait times, physician availability, and procedural delays.
• Assist patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Address general patient inquiries, concerns, and complaints with empathy; escalate complex or urgent matters to Experience Specialist II.
• Offer guidance on charges, payment processes, insurance procedures, and provide non-medical information to patients as needed.
• Support maintenance of up-to-date patient records in the EMR system, ensuring data accuracy.
• Answer incoming calls, provide basic information, and forward calls to the appropriate department.
• Ensure all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participate in training programs to stay updated on best practices in patient care and healthcare regulations.

Requirements

• High School Diploma or equivalent required.

Benefits

• Paid time off and paid holidays.
• Parental leave and 401K matching.
• Employee recognition program.
• Dental and health insurance.
• Short- and long-term disability coverage.
• Pet insurance for four-legged family members.
• Early access to earned wages with Daily Pay.
• Tuition reimbursement for career advancement.
• Adoption assistance.