Experience Research Senior Associate- Agentic

About the role

AI is rapidly transforming customer experience. With Agentic solutions, we have the opportunity to help customers realize their full financial potential in ways we're only beginning to unlock. The Digital Channels team is at the forefront of this shift, building next‑generation AI experiences through a platform approach that supports our Lines of Business. As a Senior Associate of Experience Research in Digital Channels, you will play a pivotal role in shaping the user experience across our products and services, drawing on deep expertise in mixed‑methods research and experience design to define and lead research strategy for AI‑driven/agentic customer experience transformation across the firm. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. Our Consumer & Community Banking division serves Chase customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing, leading the U.S. in credit card sales and deposit growth while ranking first in customer satisfaction.