Experience Research Senior Associate

About the role

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting‑edge research, influencing product design and functionality. As an Experience Research Senior Associate in Chase Home Lending, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, you will identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross‑functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights.
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement.
• Collaborate with cross‑functional teams to ensure the integration of user insights into product development processes based on research findings.
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications.
• Stay current with industry trends and incorporate knowledge into team insights.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques.
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences.
• Advanced understanding of current research methodologies, with the ability to review and apply current research practices to better inform experience designs.

Preferred Qualifications, Capabilities, and Skills

• Experience using AI in the research workflow (e.g., synthesis, analysis) while keeping quality and judgment high.
• Experience researching AI/agentic product experiences and translating insights into clear product decisions.

About the team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. The Digital team is dedicated to creating innovative, industry‑leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

About the company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded for individual achievements and contributions.
• Comprehensive health care coverage.
• On‑site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Additional benefits and programs based on eligibility.

Pay

Base salary is determined based on the role, experience, skill set, and location, with potential commission‑based pay and discretionary incentive compensation.