Experience Owner I - Consumer Credit Card

This role is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without sponsorship now or in the future.

About the role

At Citizens, we're building customer-centric experiences that drive engagement, growth, and long-term relationships. As an Experience Owner I within our Consumer Credit Card organization, you will help shape and deliver innovative products, capabilities, and experiences that support our strategic growth objectives. This role is ideal for a product professional who combines a passion for creating exceptional customer experiences with the technical acumen required to drive end-to-end delivery across complex, cross-functional environments. You will partner closely with business, technology, analytics, operations, and external vendor teams to translate strategic goals into product roadmaps, actionable requirements, and measurable outcomes.

Responsibilities

• Partner with business and technology leaders to define and execute product roadmaps that support Consumer Credit Card growth and customer engagement strategies.
• Translate business objectives into prioritized product backlogs, detailed requirements, user stories, and acceptance criteria.
• Collaborate with agile teams to deliver high-quality solutions that improve customer experiences and business outcomes.
• Analyze product, customer, and operational data to inform roadmap priorities, measure success, and identify opportunities for optimization.
• Communicate product vision, priorities, progress, and tradeoffs to stakeholders across multiple levels of the organization.
• Drive alignment across business, technology, analytics, operations, risk, and vendor partners.
• Gather and incorporate market, customer, and competitive insights into product strategy and solution design.
• Lead product reviews, demonstrations, backlog refinement activities, and roadmap discussions.
• Support continuous improvement efforts through customer-centric design, process optimization, and digital innovation.
• Promote a collaborative team culture that encourages innovation, accountability, and thought leadership.

Skills

Successful candidates will:

• Be highly collaborative while confidently advocating for customer and business needs.
• Communicate clearly and effectively with stakeholders at all levels of the organization.
• Demonstrate strong organizational skills and the ability to manage multiple priorities simultaneously.
• Create alignment across diverse teams and influence outcomes without direct authority.
• Foster an environment of open communication, innovation, and continuous improvement.
• Balance strategic thinking with hands-on execution.

Requirements

• 7+ years of experience in product management, product development, digital experience, strategy, marketing, process design, or related disciplines.
• Demonstrated experience developing and executing product roadmaps.
• Experience working within Agile product delivery environments