Experience Manager

About the Role

The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators, Assistant Services Managers, Sales Managers, and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM drives their business through a focus on performance, people, and process.

Responsibilities

• Promote a culture of accountability to meet or exceed store goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink.
• Drive company profitability through operational excellence, top-line sales growth, and expense control.
• Leverage store forecast and payroll budgets to support scheduling needs and maximize productivity.
• Address underperforming metrics by developing strategies using company programs, tools, and resources.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests.
• Stay informed about industry trends, products, and services to better serve guests.
• Maintain prompt, regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source a diverse team of top talent for the salon and boutiques.
• Build a highly engaged team through collaboration, communication, and coaching.
• Support manager and associate professional development, including training and performance reviews.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Use scheduling and task management tools to prioritize and execute store workload.
• Protect company assets and minimize loss by ensuring store standards and operating procedures are met.
• Execute day-to-day inventory control processes and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology.
• Communicate business trends, opportunities, and challenges to field and services leadership.

Qualifications

• Bachelor’s degree preferred.
• Cosmetology license and/or cosmetology management license where required by state law.

Experience

• 2-3+ years of relevant, fast-paced retail management or other relevant work experience.
• Financial management experience with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Cosmetology management experience with advanced competency in services, guest experience, and product attachment.
• Retail management experience with monitoring inventory levels, achieving operational excellence, and executing merchandise directives.
• Leadership management experience with attracting, developing, and motivating top talent.

Skills

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office, Apple devices).
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

Special Position Requirements

• Work a flexible, full-time schedule, including days, evenings, weekends, and holidays.
• Attend corporate business meetings and conferences.

Working Conditions

• Continuous mobility throughout the store during shift.
• Frequent standing, bending, reaching, and twisting during shift.
• Frequent lifting and/or moving up to 25 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.
• Frequent use of a computer, telephonic devices, and related office supplies.

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine reasonable accommodations.

About Ulta Beauty

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skincare, hair care, and salon services. With over 25,000 products from approximately 500 well-established and emerging beauty brands, Ulta Beauty brings possibilities to life through the power of beauty each and every day in its stores and online. Ulta Beauty is committed to considering all qualified applicants, including those with criminal histories, in accordance with applicable laws.