Experience Manager

About the Role

Deliver structured 30-minute coaching sessions aligned with the organization's playbook. Guide parents through implementation of defined family systems with clarity and accountability. Monitor progress, identify gaps, and address them directly. Maintain strong session presence, emotional regulation, and professional boundaries. Ensure timely, accurate documentation within CRM systems. Protect client retention and guide clients toward additional programs when aligned with their goals.

Responsibilities

• Deliver structured 30-minute coaching sessions aligned with the organization's playbook
• Guide parents through implementation of defined family systems with clarity and accountability
• Monitor progress, identify gaps, and address them directly
• Maintain strong session presence, emotional regulation, and professional boundaries
• Ensure timely, accurate documentation within CRM systems
• Protect client retention and guide clients toward additional programs when aligned with their goals

Qualifications

This Is for You If...

• Instantly Trusted: Parents feel safe with you from the first minute on camera.
• High-Energy and Organized: You bring warmth and momentum, and nothing slips through the cracks.
• System-Driven: You thrive on running a proven playbook, not improvising your own.
• Owns the Portfolio: You lead your clients and their progress without being chased.

Skills & Experience Must-Haves:

• 3 to 5+ years of professional coaching experience
• Proven experience managing a large client portfolio (this role supports up to 70 active clients)
• Comfortable coaching on camera, delivering live video or virtual sessions
• Comfort working within a defined system rather than improvising
• Excellent English skills (C2 level)

Nice-to-Haves:

• ICF credential or coaching certification (preferred, not required)
• Mindset coaching certification (strong advantage)
• Experience at a recognized, high-level coaching organization (highly preferred)
• Sales experience, especially relationship-based / back-end sales (strongly preferred)
• Parenting or family coaching experience (strong plus)
• A parent with lived experience

Benefits

• Join a coaching division being built from the ground up, with room to shape it as it scales
• Be part of a mission-driven, high-energy movement that has already helped more than 200,000 families find more joy at home

Pay

$5,000/month base, plus structured performance-based compensation opportunities

Schedule

Remote, Monday to Friday, standard US business hours, 38 to 40 hours per week

About Us

We're a growing parenting education and personal development company. We have a proven Family Operating System designed to bring structure, clarity, and leadership into the home. We help families build calmer, more connected homes through a proven, gamified system that now supports more than 200,000 families. We are establishing a new category in parenting, Household Leadership, where families move beyond behavior management and into building identity, responsibility, and long-term capability. We are mission-driven and high-energy, and we care as much about our coaches' growth as we do about the families we serve. We hire experienced coaches who love both structure and transformation. We hold high standards, and we back them with real support.