Experience Manager

About the role

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

Responsibilities

• Performance
  • Promote a culture of accountability to meet or exceed store goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni‑channel, and retail shrink.
  • Drive profitability through operational excellence, top‑line sales growth and expense control.
  • Leverage store forecast and payroll budgets to support scheduling needs, communicate with the GM, and maximize productivity while staying within budget.
  • Address underperforming metrics by developing strategies using company programs, tools, and resources.
  • Support direct reports in developing and maintaining their clientele.
  • Perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance guest experience.
  • Stay informed about industry trends, products, and services, and be knowledgeable about ingredients and benefits.
  • Maintain prompt, regular attendance and hold associates accountable to the attendance policy.
• People
  • Attract, hire, retain, and source a diverse team of top talent for salon and boutiques, using methods such as social media.
  • Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, open communication, prioritization, and coaching.
  • Create an inclusive environment that inspires associate growth and engagement.
  • Support manager and associate professional development, including training, competency‑based feedback, performance reviews, succession planning, and individual development plans.
  • Participate in ongoing brand and category education and ensure direct reports do the same.
  • Establish professional peer and brand partner relationships to collaboratively deliver sales and service goals.
  • Model a culture of teamwork and guest service excellence, providing clear direction, support, and sharing best practices.
  • Execute the Guest Engagement Leader program flawlessly to drive business results across all Annual Performance Goals (APGs) metrics.
• Process
  • Ensure compliance with Ulta Beauty policies, procedures, and standards, including the Infection Control Policy.
  • Adhere to and enforce the company dress code.
  • Use the scheduling tool to create and adjust schedules, manage attendance, and place the right associates in the right positions.
  • Utilize the task management tool to prioritize and execute store workload (product resets, pricing updates, inventory tasks, cleaning, replenishment).
  • Protect company assets and minimize loss by meeting store standards for safety, inventory control, cash management, and loss prevention.
  • Execute day‑to‑day inventory control processes, including theft reporting, damages, hazardous waste, adjustments, and product returns.
  • Support continuous improvement by influencing adoption of company initiatives and technology, communicating expectations, and ensuring task execution.
  • Regularly communicate feedback to field and services leadership on business trends, operational challenges, merchandise needs, and competitive landscape.

Qualifications

• Bachelor’s degree preferred.
• Cosmetology license and/or cosmetology management license where required by state law.
• 2‑3+ years of relevant, fast‑paced retail management or comparable experience.
• Financial management experience: driving top‑line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in services, sales, guest experience, product attachment, and knowledge of Board of Cosmetology regulations.
• Retail management experience: inventory monitoring, operational excellence, service culture, and merchandise directives.
• Leadership experience: attracting, developing, and motivating talent; adapting to change; building collaborative relationships; leading and influencing teams.

Skills

• Proficiency with basic technology (Point of Sale systems, Microsoft Office, Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal abilities.
• Organizational skills to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible/adaptable.

Pay

The pay range for this position is $33.00 – $40.00 per hour, with the opportunity for eligible associates to earn additional compensation pursuant to the company’s bonus plan. Exact pay is based on education, qualifications, certifications, experience, level, shift, geographic location, and business needs.

Benefits

• Full‑time: paid time off, health, dental, vision, life, and disability benefits.
• Part‑time: dental, vision, life, and disability benefits.
• Additional benefit details are available on the Ulta Beauty Benefits and Career Development page.

Schedule

Work a flexible, full‑time schedule that includes days, evenings, weekends, and holidays.

Working Conditions

• Continuous mobility throughout the store during shift.
• Frequent standing, bending, reaching, twisting, and lifting/moving up to 25 lb.
• Continuous coordination and manipulation of objects.
• Frequent use of a computer, telephonic devices, and related office supplies.
• Reasonable accommodations will be provided for qualified individuals with disabilities.