Experience Manager

Essential Responsibilities

• Daily Operations & Concierge Services
• Lead daily visitor-facing operations with a focus on customer service, organization, and efficiency.
• Ensure visitors are attended to pleasantly, professionally, and promptly.
• Interact with the public in a positive and enthusiastic manner, modeling exemplary service standards.
• Communicate with a variety of visitors with diverse interests and abilities to ensure a positive retail experience.
• Serve as the main point of contact for all things related to concierge requests.
• Serve as a liaison between guests, clients, and internal operations, striving to anticipate needs, resolve issues promptly, and elevate overall guest satisfaction.
• Pool knowledge, although not required, is definitely a bonus!

Execution of Gift With Purchase and other marketing campaigns

• Daily communication and interactions with 90+ retailers.
• Liaison, survey, and feedback coordination between the management and the tenants.
• Capture retail trends, patterns, and sales and provide a comparison analysis with the historical data.
• Maintain, process, and respond to all google, yelp, tripadvisor reviews.

Fitness + Group Fitness Programs

• Create and distribute a monthly calendar of classes and activities related to the property.
• Collaborate with LIVunLtd’s Fitness Director to create a recurring schedule of group fitness classes based on the allocated budget and clientele interest.
• Collect daily attendance data from class instructors and report the totals each month to Fitness Director and VP, Operations.
• Act as resident’s point of contact for promoting and booking LIVunLtd’s personal training sessions, private instruction, massage and spa services.

Events, Promotion, Sales, and Networking

• Work with off-site Creative Team to coordinate events on property.
• Ensure LIV-approved promotional materials are on display on property.
• Attend periodic on-site parties and functions.
• Reconcile and submit invoices for all purchases and expenses.
• Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
• Complete and maintain a “Neighborhood Guide” (guide provided by Creative Team) for local businesses in proximity to the property.
• Make regular visits to “hot list” restaurants and venues to create awareness of our needs and our brand.

Operations + Facility Management

• Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment.
• Ensure compliance with safety/emergency/incident/accident protocols.
• Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
• Train, educate, monitor, and coach on-site staff on all facility procedures.
• Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.