Experience Design (XD) III, Design Research - Bank of America Experience Design

About the role

Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging, and inclusive. As an Experience Designer (XD) III, you will lead the vision and team understanding of how users interact with our digital capabilities, complex flows, and multi-feature designs across multiple initiatives. This role is an AI-first senior individual contributor on an interdisciplinary product design team, directly accountable for delivering both strategic and tactical solutions that support our digital platforms and experiences across large-scale, complex, and multi-feature initiatives.

You will establish design as a strategic business capability and competitive advantage through significant contributions to team strategy, deep domain knowledge, and the continuous development of innovative frameworks, practices, and patterns. You will ensure roadmap projects are delivered with high standards on experience quality, execution, and professionalism, contributing to a culture of creativity, accountability, discourse, and measurable key results.

Responsibilities

• Craft complex world-class software solutions, deliverables, or reporting within time, scope, and budget by establishing XD frameworks and practices.
• Align to vision and strategy throughout the end-to-end product-development lifecycle.
• Persuade during ambiguous conversations with teammates, partners, and stakeholders.
• Operate independently and proactively resolve issues with limited direction.
• Lead, design, optimize, and deliver best-in-class digital experience research from a multidisciplinary, holistic perspective.
• Apply a broad range of design research capabilities across generative and evaluative user experience research to craft complete product and experience solutions.
• Influence, navigate, and partner with a diverse set of project stakeholders and cross-functional teams, including product management and engineering.
• Collaborate with product design, content design, design research, design operations, and design technology across the team.
• Develop and deliver advanced experience design research deliverables, including heuristic evaluations, task flows, journey maps, personas, heuristic audits, usability testing, synthesis, and WCAG standards.
• Integrate data, feedback from user research, analytics, and A/B testing across the customer journey, translating insights into actionable design implications.
• Advance research operations, democratization, governance, and insight-sharing mechanisms.
• Identify high-value research opportunities and proactively influence investment priorities.
• Deliver exemplary solutions leveraging internal and external best practices, including synthetic research and AI-driven research opportunities.
• Research digital experiences across conversational, AI-powered, web, mobile web, and native apps (iOS and Android).
• Lead evaluation and benchmarking of existing product and service experiences, heuristics, and competitive insights.
• Contribute to team strategy by developing scalable research frameworks, repositories, standards, and knowledge management practices.
• Lead decisively through ambiguity, building and nurturing strong relationships with minimal guidance.
• Model excellent visual, communication, and storytelling skills, demonstrating thought leadership by challenging the status quo.
• Develop and enhance design system patterns while contributing to best practices for innovative digital, technology, and AI experiences.

Requirements

• 8+ years of industry design experience in a role demonstrating multidisciplinary design research, integrating behavioral science, customer psychology, and decision-making theories into experience design.
• Experience researching multi-channel consumer-facing apps, AI-powered experiences, responsive web, and websites, including complex system, user, ecommerce, and transactional experiences.
• Expert understanding of user-centered design principles and best practices, as well as rapid ideation processes like Lean UX, Design Sprints, and Agile.
• Seasoned track record of working with cross-functional product development and design teams to ship customer-facing digital products.
• Ability to leverage, contribute to, and advance research design within a design system and brand guidelines.
• Experience utilizing qualitative, quantitative, attitudinal, behavioral, and analytics data to produce actionable insights for decision-making and experience design.
• Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills.
• Experience researching AI-enabled experiences and evaluating trust, transparency, explainability, adoption, and responsible AI considerations.
• Experience leveraging AI agents, automation, or assistants in shipping and production.
• Highly proficient in design and design-to-code tools such as Figma, Copilot, GitHub, Lovable, Cursor, and Claude Code.
• Proven ability to work well with others, build and nurture strong relationships, and influence stakeholders.
• Track record of maximizing impact, being reflective, and inspiring others to do their best work.
• Strong interest in and aptitude for self-learning new design and technology skills.
• Excellent listening, communication, storytelling, and presentation skills.
• Recognized as a key partner by engineering and product manager peers.
• Applies legal, risk, regulatory knowledge, and domain expertise to solutions and strategy.
• Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.

Qualifications

• Financial or similar industry experience preferred.
• Bachelor’s degree with corresponding product design experience.
• Knowledge of collaboration and production tools such as MCP (Model Context Protocol), JIRA, and Confluence.
• High School Diploma / GED / Secondary School or equivalent (minimum education requirement).

Skills

• User Experience Design
• Critical Thinking
• Problem Solving
• Collaboration
• Adaptability
• Product Design and Development
• Presentation Skills
• Stakeholder Management
• Decision Making
• Research
• Project Management
• Usability Testing
• Process Management
• Agile Practices
• Written Communication

Schedule

1st shift (United States of America)

Hours Per Week: 40