Experience Design (XD) II, Product Design - Bank of America Experience Design

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our inclusive workplace supports every teammate’s success, career growth, and well-being through affordable, competitive, and flexible benefits. We value diverse perspectives shaped by military service, community college education, and varied work and life experiences, fostering resilience, leadership, and innovation.

Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging, and inclusive. We are a multidisciplinary design organization with expertise across product design, content design, design research, design operations, and design technology. The team defines, iterates, and solves problems to empower customers to reach their financial goals through next-level digital experiences that provide ease, convenience, and safety.

About the role

We are looking for an Experience Design (XD) II to deliver advanced execution and craft for an interdisciplinary product design team supporting our Digital Platforms and the Erica AI Virtual Assistant. This role builds cross-functional relationships, partners with peers and stakeholders, influences priorities, and ensures high-quality, on-time, and on-budget delivery. You will contribute to a culture of creativity, accountability, and measurable results while advancing multi-disciplinary Experience Design processes and functions.

Responsibilities

• Craft world-class software solutions, deliverables, or reporting within time, scope, and budget using established XD frameworks and practices.
• Provide support throughout the end-to-end product-development lifecycle.
• Elevate conversations with teammates, partners, and stakeholders.
• Independently manage day-to-day work and apply sound judgment to resolve blockers.
• Design, optimize, and deliver best-in-class digital experiences from concept to execution and implementation, applying a multidisciplinary, holistic perspective.
• Apply a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions.
• Influence, navigate, and partner with diverse project stakeholders and cross-functional teams, including product management and engineering.
• Build influence and partnerships with stakeholders outside of ongoing project work.
• Collaborate with product design, content design, design research, design operations, and design technology across the team.
• Develop and deliver advanced experience design deliverables across discovery and delivery workflows without active guidance, including information architectures, user flows, wireframes, high-fidelity designs, compositions, design specifications, redlines, and prototypes.
• Deliver exemplary solutions leveraging internal and external best practices and methods.
• Conceptualize and design multi-modal interactions and digital experiences across conversation interfaces, web, mobile web, and native apps (iOS and Android).
• Support and leverage data, user research feedback, evaluative testing, analytics, and A/B testing across the customer journey.
• Evaluate and benchmark existing product and service experiences, applying heuristics and competitive insights to move discussions forward.
• Elevate conversations, proactively contribute in design critique, and serve as a resource to other designers.
• Manage multiple concurrent designs/projects with minimal guidance, balancing time and expectations with stakeholders.
• Develop and respect design system standards and patterns, enhancing them in your work and contributing to best practices for digital, technology, and AI experiences.
• Demonstrate thought leadership by challenging the status quo, presenting independently, navigating questions, and pitching creative ideas, patterns, and standards.

Requirements

• 5+ years of industry design experience in multidisciplinary product design, with a portfolio showcasing proven expertise.
• Experience designing multi-channel consumer-facing apps, AI-powered experiences, responsive web, and websites, including complex systems, user, ecommerce, and transactional experiences.
• Expert understanding of user-centered design principles, best practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile.
• Seasoned track record of working with cross-functional product development and design teams to ship customer-facing digital products.
• Ability to leverage, contribute to, and advance design within a design system and brand guidelines.
• Experience utilizing quantitative and qualitative data to inform and inspire design.
• Self-motivated problem solver with strong work ethic, reliable issue resolution, and time management skills focused on achieving results.
• Experience leveraging AI agents, automation, or assistants in shipping and production.
• Highly proficient in design and design-to-code tools such as Figma, Copilot, GitHub, Lovable, Cursor, and Claude Code.
• Strong collaboration skills, with a proven ability to build and nurture relationships and influence others.
• Track record of maximizing impact, being reflective, and inspiring others to do their best work.
• Strong interest and aptitude for self-learning new design and technology skills.
• Excellent listening, communication, storytelling, and presentation skills.
• Recognized as a key partner by engineering and product manager peers.
• Applies legal, risk, regulatory knowledge, and domain expertise to solutions and strategy.
• Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.

Qualifications

• Financial or similar industry experience preferred.
• Bachelor’s degree with corresponding product design experience.
• Knowledge of collaboration and production tools such as MCP (Model Context Protocol), JIRA, and Confluence.
• High School Diploma / GED / Secondary School or equivalent (minimum education requirement).

Skills

• User Experience Design
• Critical Thinking
• Problem Solving
• Collaboration
• Adaptability
• Product Design and Development
• Research
• Stakeholder Management
• Decision Making
• Project Management
• Usability Testing
• Process Management
• Agile Practices
• Written Communication

Schedule

• 1st shift (United States of America)
• 40 hours per week

Internal employees currently working from home are eligible to apply but may be required to work onsite if selected, in accordance with the workplace excellence policy.